AI Pervasive In Everyday Life

Charleston Rainey Jr., a safety management major at Nicholls, says AI enhanced customer service when he experienced a fraud incident with his online banking.

“Instead of waiting hours for a human representative I was able to get the next steps within minutes,” says Rainey Jr. “The bot escalated the issue and set up an in-person visit rather than going through all the steps on the phone. It really sped up the process.”

Rainey Jr. says the shift from human to AI-driven service is a growing trend in the banking sector, where AI handles initial inquiries and directs customers to the appropriate channels, saving time and reducing frustration.

Jaiden Valure, a secondary education student at Nicholls, says that many teachers now use AI tools to help with curriculum development.

“AI can offer lesson ideas, multiple teaching pathways, and suggestions that a teacher may not have thought of,” Valure says.

Tools like ChatGPT assist educators in creating more engaging, diverse lesson plans, allowing them to focus on individualized student support. Valure pointed out that AI should remain a tool, not a substitute for human effort.

“AI is great for helping with planning or understanding content, but it shouldn’t replace the human element in education,” Valure says.

Rainy Jr. says while AI has many benefits, there is still a generational divide in its adoption. Younger people have grown up with technology and are more likely to embrace AI. However, older generations may struggle with the transition, especially when it comes to replacing face-to-face interactions with digital assistance.

“It’s a challenge at first, but once they experience how quickly things get done, they’ll see the value,” Rainey Jr. says. “Older adults may initially be frustrated by the shift, but once they see the efficiency and convenience of AI, they will become more accepting.”